Frequently Asked Questions (FAQ)

HOW FAST WILL I RECEIVE MY ORDER? In-stock orders will generally ship between three and five business days. You will be contacted regarding out of stock items. Our standard shipping method is UPS Ground. Delivery time ranges from 1 to 6 business days depending upon your location's distance from our warehouse in Seattle, Washington. If your order requires a specific delivery date, please call us at 800.782.6671.

WHAT IS YOUR MINIMUM ORDER? At Espresso Supply, we have no minimum order amount for our domestic cafe customers. For our domestic distributors, our order minimum is $500. For our resellers, our order minimum is $150.00.

MAY I PLACE MY ORDER OVER THE PHONE? Yes, we will gladly accept orders online or over the phone. Online orders can be placed 24 hours a day, 7 days a week. Our office is open Monday through Friday, 8:00 am to 5:00 pm, Pacific Time. Our Customer Service Representatives will be glad to assist you during office hours over the phone. Please call 800.782.6671 to place a phone order. All orders are processed during regular business hours, Monday through Friday, 8:00 am to 5:00 pm, Pacific Standard Time.

DO YOU OFFER QUANTITY DISCOUNTS? We offer quantity discounts on many of our products. For more information on quantity discounts, please contact Customer Service at 800.782.6671.

MAY I OPEN A CREDIT ACCOUNT WITH YOU? The only method of payment we accept for opening orders is with a credit card (Visa, Mastercard or American Express). However, if you wish to apply for credit, we can send you our credit application. Please note that the credit application process can take several weeks to finalize. Please contact Customer Service at 800.782.6671 for a credit application and more information.

DO YOU HAVE A RETAIL LOCATION? We do not have a retail location. Our warehouse and offices are located in the Ballard neighborhood of Seattle. If you are near Seattle and wish to visit our location to pick up an order, please call ahead. We will prepare your order and have it ready for pick up.