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Terms and Conditions

We guarantee your complete satisfaction with every order.

  • $50.00 mimimum on all domestic and Canadian orders.
  • $150.00 minimum for all international orders.
  • Shipping:

  • Orders are shipped using UPS Ground Service unless otherwise specified.
  • US Postal shipments cannot be traced unless shipped via Express Service. Please call for information regarding US Mail delivery.
  • FOB Seattle, WA 98107 US

  • Back Orders:
  • You will be notified if a product is unavailable.
  • Back orders will incur additional shipping charges.

  • Payment:
  • We accept Visa, MasterCard, and American Express.
  • If you wish to pre-pay, we will ship your order when we receive your payment.
  • All carriers charge an additional fee for C.O.D. orders. We accept cashiers checks or money orders only.
  • There is a $25.00 processing fee for all NSF checks.

  • Credit and Terms:
  • Credit terms are granted only after a written application has been submitted and approved.
  • Credit will be revoked for slow payment.

  • Returns:
  • Returns are accepted within 30 days.
  • Customer returns require a Return Merchandise Authorization (RMA). Please contact us at 800-782-6671 or customerservice@espressosupply.com for an authorization number.
  • We recommend that you ship your return package by a traceable method.

  • Damage Claims:
  • Please examine your order upon arrival for any discrepancies.
  • All claims or discrepancies must be reported with in ten (10) days of receipt.
  • For damages, you must save the original shipping carton with tracking label and all packing material for inspection by the carrier. We will contact the carrier and ask for a review of the damage.
  • International returns may be subject to additional duties and taxes.

  • International Orders:
  • There is a $150.00 minimum on all international orders.
  • All orders are prepaid with a credit card or bank transfer.
  • Shipping charges are exclusive of duties, taxes, brokerage and other fees.
  • International returns may be subject to additional duties and taxes.

  • Prices and availability subject to change without notice.

    Our customer service department can be reached at 800.782.6671



    SCAA Coffee Kids Member SCAE

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